Terms and Conditions

Last updated: July 26, 2026

Welcome to Levendar Wellness. These Terms and Conditions govern your access to and use of our website, online store, products, services, and related communication channels.

By accessing our website, creating an account, submitting an order, or purchasing a product, you confirm that you have read, understood, and agreed to these Terms and Conditions.

Please do not use the website or place an order if you do not agree with these terms.

1. About Levendar Wellness

Levendar Wellness is a Sri Lankan wellness brand offering Ayurvedic-inspired skin care, hair care, body care, and everyday wellness products.

In these Terms and Conditions:

• “Levendar Wellness,” “we,” “us,” and “our” refer to the operator of the Levendar Wellness website and store.
• “Customer,” “you,” and “your” refer to any visitor, account holder, or person placing an order.
• “Website” refers to the Levendar Wellness website and online store.
• “Products” refers to any goods offered for sale through the website.

Levendar Wellness currently operates primarily online and does not maintain a public physical retail location.

2. Acceptance of These Terms

By using the website or placing an order, you agree to:

• Provide accurate and complete information.
• Review your order before confirming it.
• Pay all applicable product and delivery charges.
• Follow the preparation, usage, storage, and safety instructions supplied with the product.
• Use the website and products only for lawful purposes.

Sri Lankan e-commerce directions require online sellers to provide customers with an opportunity to review an order summary and clearly disclose relevant transaction terms, costs, payment methods, delivery conditions, refund information, and dispute-resolution options. (Department of Government Printing)

3. Eligibility to Purchase

You must be at least 18 years old or have the involvement and permission of a parent or legal guardian to place an order.

By placing an order, you confirm that:

• You have the legal capacity to enter into the transaction.
• The information provided is accurate.
• You are authorized to use the selected payment method.
• The products are being purchased for lawful personal use unless otherwise agreed.

We may refuse or cancel an order where we reasonably believe that the purchaser is not legally entitled to complete the transaction.

4. Website Information

We aim to keep product descriptions, images, prices, stock information, usage guidance, and other website content accurate and up to date.

However:

• Product images may appear slightly different depending on lighting, photography, screen settings, and device display.
• Minor typographical, technical, or pricing errors may occasionally occur.
• Packaging may be updated without materially changing the product.
• Website content may be corrected or updated when necessary.

We will not knowingly confirm an order using an incorrect price or materially inaccurate product description.

If an error affects an order you have placed, we will contact you and offer an appropriate option, which may include confirming the corrected order or cancelling it for a refund.

5. Product Availability

All products are subject to availability.

Adding an item to the cart does not reserve it. A product may become unavailable before checkout or order confirmation.

Products labelled Coming Soon are not currently available for purchase unless the website clearly states otherwise.

We may:

• Limit the quantity available per customer.
• Stop selling a product.
• Change packaging or product sizes.
• Update a product formulation or description.
• Cancel an unavailable item and refund any amount paid for it.

6. Product Descriptions and Natural Variations

Levendar Wellness products may contain botanical powders, oils, extracts, and other natural-origin ingredients.

Natural products may show slight variations between batches, including differences in:

• Colour.
• Aroma.
• Texture.
• Powder fineness.
• Consistency after preparation.
• Botanical appearance.

These minor variations do not necessarily mean that a product is defective.

Do not use a product if it arrives with signs of contamination, mould, leakage, moisture damage, an unusual odour, broken packaging, or a damaged safety seal. Contact us promptly for assistance.

7. Cosmetic and Wellness Information

Product descriptions and website content are provided for general cosmetic, self-care, and informational purposes.

Levendar Wellness products are not presented as medicines and are not intended to:

• Diagnose a medical condition.
• Treat or cure a disease.
• Replace professional medical care.
• Guarantee permanent changes to the skin or hair.
• Produce identical results for every person.

Words such as “helps,” “supports,” “designed to,” and “leaves skin feeling” describe intended cosmetic use and do not guarantee a specific result.

Individual experiences may vary depending on factors such as skin type, sensitivity, routine, preparation, frequency of use, and other products being used.

Consult an appropriately qualified healthcare professional if you have an existing medical condition, severe sensitivity, persistent skin concerns, or uncertainty about whether a product is suitable for you.

8. Product Safety

You are responsible for reading and following all instructions, precautions, and storage guidance supplied on the website, packaging, or accompanying material.

Unless the product instructions state otherwise:

• Perform a patch test before first use.
• Use products externally only.
• Avoid contact with the eyes and lips.
• Do not apply to broken, inflamed, infected, or severely irritated skin.
• Do not use a product after its recommended expiry or use-by period.
• Stop use and rinse thoroughly if strong irritation or discomfort occurs.
• Keep products away from children unless the product is specifically intended for them.
• Use clean, dry utensils when handling powdered products.
• Prevent water or moisture from entering dry product packaging.

Seek medical assistance where a reaction is severe or persistent.

Sri Lankan e-commerce directions require online sellers to disclose relevant product-safety information, assist customers with potential safety issues, and maintain a customer-feedback mechanism. (Department of Government Printing)

9. Orders

Submitting an order is an offer to purchase the selected products under these Terms and Conditions.

After an order is submitted, you may receive an automated acknowledgement by email, SMS, WhatsApp, or on the website. An automated acknowledgement does not always mean that the order has been accepted or dispatched.

An order is normally accepted after:

• The order details have been reviewed.
• The selected payment has been received or authorized, where applicable.
• Cash on Delivery confirmation has been completed, where required.
• The product is confirmed as available.
• The order is approved for processing.

We reserve the right to reject or cancel an order for a legitimate reason, including:

• Incorrect pricing or product information.
• Insufficient stock.
• Failed or unverified payment.
• Suspected fraud or unauthorized payment use.
• Incomplete or inaccurate customer information.
• Delivery limitations.
• Repeated refusal of confirmed Cash on Delivery orders.
• Suspected misuse of discounts or promotions.
• A technical error affecting the transaction.

If payment has already been received for an order we cancel, we will arrange an appropriate refund.

10. Customer Information

You must provide accurate and complete information when placing an order, including:

• Full name.
• Delivery address.
• Main town or city.
• Postal code where applicable.
• Active telephone number.
• Secondary telephone number where requested.
• Email address where available.
• Payment information required for the selected method.

You are responsible for checking the information before submitting the order.

Levendar Wellness is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information supplied by the customer.

11. Prices

Unless stated otherwise:

• Prices are displayed in Sri Lankan Rupees.
• Product prices do not include delivery unless expressly stated.
• The delivery charge is shown during cart or checkout.
• The total amount payable will be displayed before the order is confirmed.

The price charged will be the price shown during checkout and recorded in the confirmed order, subject to correction of obvious technical or pricing errors.

Sri Lankan e-commerce directions require the actual purchase price to match the posted price and require compulsory and optional charges to be disclosed before confirmation. (Department of Government Printing)

12. Delivery Charges

A standard islandwide delivery fee may apply to an order.

The applicable delivery fee will be displayed during checkout. Promotional free-delivery offers may be subject to:

• A minimum order amount.
• Specific products.
• A stated campaign period.
• Geographic or delivery restrictions.
• Other conditions displayed with the offer.

Delivery charges may change in the future, but changes will not normally affect an order already accepted at the previous rate.

13. Payment Methods

Available payment options may include:

• Cash on Delivery.
• Direct Bank Transfer.
• Secure card payment through Stripe.

The methods available for a particular order will be displayed during checkout.

Additional information is available on our Payment Methods page.

14. Cash on Delivery

Cash on Delivery is available for eligible orders and locations.

Cash on Delivery orders may require confirmation by phone, SMS, or WhatsApp before dispatch.

By placing a Cash on Delivery order, you agree to:

• Provide reachable telephone numbers.
• Respond to reasonable confirmation attempts.
• Ensure that someone is available to receive the parcel.
• Pay the full amount due when the parcel is delivered.

If a confirmed parcel is repeatedly refused or returned because the customer cannot be contacted, we may:

• Charge applicable redelivery or return costs.
• Require advance payment for a replacement delivery.
• Restrict Cash on Delivery for future orders.

This does not affect legitimate claims relating to damaged, defective, incorrect, or unsafe goods.

15. Direct Bank Transfer

Bank-transfer orders remain on hold until the payment has been received and verified.

Customers should:

• Transfer the correct order total.
• Use the order number or customer name as a reference where possible.
• Send a clear payment receipt through the stated contact channel.
• Confirm that the bank details match those displayed by Levendar Wellness.

A receipt or screenshot alone does not prove that funds have been received.

Orders will be processed after payment is verified in our account.

16. Card Payments and Stripe

Secure card payments may be processed through Stripe.

When paying by card:

• Your card information is submitted through the payment-processing system.
• Levendar Wellness does not directly store your complete card number or security code.
• Your payment may be subject to authentication and fraud-prevention checks.
• Your bank or card provider may decline or temporarily hold a transaction.
• Stripe’s services are governed by its applicable legal and service terms. (Stripe)

A card authorization or pending bank entry does not always mean that the order was successfully completed.

Contact us before placing duplicate orders if payment appears to have been deducted but no order confirmation was received.

17. Payment Security and Fraud Prevention

We may review, delay, refuse, or cancel a transaction where additional verification is reasonably required.

We may request confirmation of:

• Customer identity.
• Contact details.
• Delivery details.
• Order information.
• Payment status.
• Authorization to use the payment method.

Levendar Wellness will not ask you to send your full card number, card security code, online banking password, or one-time password through WhatsApp, email, social media, or telephone.

Customers are responsible for protecting their account, payment, and verification information.

18. Discounts and Promotions

Promotional offers are subject to the conditions displayed with the offer.

Unless otherwise stated:

• Discount codes must be entered before checkout is completed.
• Only one code may be used per order.
• Codes cannot be exchanged for cash.
• Codes may have expiry dates or usage limits.
• Certain products may be excluded.
• Discounts cannot normally be added after an order is confirmed.
• Promotions may be withdrawn before an order is placed.

We may cancel a discount or order where there is clear evidence of technical error, fraud, duplication, or misuse.

Any important eligibility condition, duration, or additional charge relating to a promotion will be disclosed clearly. Sri Lankan e-commerce directions prohibit misleading offers and require key promotional conditions to be communicated clearly. (Department of Government Printing)

19. Delivery

We currently offer delivery within Sri Lanka to supported locations.

Orders are generally expected to arrive within 1–3 working days after confirmation, although this is an estimate rather than a guaranteed deadline.

Delivery may be affected by:

• Weekends and public holidays.
• Weather conditions.
• Courier disruptions.
• Remote delivery locations.
• Incorrect address details.
• Unreachable contact numbers.
• Events outside our reasonable control.

We will take reasonable steps to dispatch and deliver orders without unnecessary delay. Sri Lankan e-commerce directions require delivery information and pricing to be shown before confirmation and require online sellers to use reliable logistics arrangements. (Department of Government Printing)

Full details are available in our Shipping & Delivery Policy.

20. Delivery Attempts and Returned Parcels

The courier may contact you before or during delivery.

A parcel may be returned if:

• The address is incorrect or incomplete.
• The customer cannot be contacted.
• No one is available to receive the parcel.
• Delivery is refused.
• Payment cannot be completed for a Cash on Delivery order.
• Reasonable delivery attempts are unsuccessful.

Where the failed delivery was caused by information or actions attributable to the customer, additional return or redelivery charges may apply.

Where the delivery failure was caused by Levendar Wellness or the courier, we will review the matter and provide an appropriate resolution.

21. Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order.

We may be able to assist before the order has been packed or dispatched.

Once an order has been handed to the courier:

• Cancellation may no longer be possible.
• Delivery and return costs may apply.
• A return may be handled under our Returns & Refunds Policy.

Where appropriate and practicable, Sri Lankan e-commerce directions require online sellers to offer customers an opportunity to withdraw from a confirmed transaction. (Department of Government Printing)

22. Returns, Exchanges, and Refunds

Returns, replacements, exchanges, and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms and Conditions.

Because our products include cosmetics and personal-care items, opened or used products cannot normally be returned for change-of-mind reasons due to hygiene and product-safety considerations.

Products may qualify for an appropriate remedy where they are:

• Incorrectly supplied.
• Missing from an order.
• Damaged during delivery.
• Defective.
• Contaminated.
• Materially different from the confirmed order.
• Otherwise eligible under applicable law or our published policy.

Customers must follow the claim procedure and provide reasonable evidence where requested.

Nothing in these Terms is intended to remove a mandatory consumer right or remedy available under Sri Lankan law.

23. Refund Processing

Approved refunds will normally be processed using the original payment method where possible.

Depending on the original payment method:

• Card payments may be refunded through Stripe to the original card.
• Bank-transfer payments may be refunded to a verified bank account.
• Cash on Delivery refunds may be completed by bank transfer or another agreed method.

The time required for a refund to appear depends on the payment provider, bank, or card issuer.

Delivery and return costs may be excluded from a change-of-mind refund unless otherwise agreed or required by law.

24. Accounts

Customers may be able to create an account to:

• Review orders.
• Save delivery information.
• Manage personal details.
• Track eligible purchases.
• Simplify future checkout.

You are responsible for:

• Keeping login information confidential.
• Restricting access to your account.
• Updating inaccurate or outdated information.
• Informing us promptly of suspected unauthorized access.

We may suspend or close an account where it is used fraudulently, unlawfully, abusively, or in breach of these Terms.

25. Reviews and User Content

Customers may be permitted to submit reviews, photographs, comments, questions, or other content.

By submitting content, you confirm that:

• It reflects your genuine experience.
• It is accurate to the best of your knowledge.
• You have the right to submit it.
• It does not violate another person’s rights.
• It is not unlawful, abusive, threatening, discriminatory, obscene, or misleading.
• It does not contain malicious code, spam, or unauthorized advertising.

We may moderate or remove content that violates these Terms, but we will not remove genuine criticism merely because it is negative.

Levendar Wellness will not knowingly publish false customer reviews or undisclosed paid reviews. Sri Lankan e-commerce directions require review systems to be fair and transparent, prohibit false or hired reviews, require incentives to be disclosed, and require positive and negative reviews to be treated equally. (Department of Government Printing)

26. Marketing Communications

We may send order-related messages necessary to:

• Confirm an order.
• Verify Cash on Delivery.
• Provide payment updates.
• Communicate dispatch or delivery status.
• Resolve an order issue.
• Provide important safety or service information.

Promotional email or SMS communications will be sent in accordance with applicable consent and opt-out requirements.

You may unsubscribe from promotional communications using the provided option or by contacting us. Unsubscribing from marketing does not prevent necessary transactional messages relating to an active order.

Sri Lankan e-commerce directions require online sellers to provide an effective and easy method for consumers to choose whether to receive unsolicited commercial messages. (Department of Government Printing)

27. Privacy

Your use of the website is also governed by our Privacy Policy.

We may collect information necessary to:

• Operate the website.
• Process and deliver orders.
• Confirm payments.
• Communicate with customers.
• Prevent fraud.
• Provide customer support.
• Meet legal and regulatory obligations.

Online sellers are required to use personal information lawfully and transparently, maintain reasonable safeguards, provide a privacy statement, and publish a clear privacy policy. (Department of Government Printing)

28. Intellectual Property

Unless otherwise stated, all content on the website belongs to Levendar Wellness or is used with permission, including:

• Logos.
• Product names.
• Packaging designs.
• Photographs.
• Graphics.
• Illustrations.
• Written copy.
• Page layouts.
• Videos.
• Icons.
• Brand elements.

You may use the website for personal shopping and informational purposes only.

You may not, without written permission:

• Copy or republish website content.
• Use our branding to suggest an unauthorized connection.
• Reproduce or sell our packaging designs.
• Scrape or systematically extract website content.
• Modify or distribute our images or written material.
• Use our content for misleading advertising or counterfeit products.

29. Prohibited Use

You must not use the website to:

• Commit fraud or another unlawful act.
• Submit false customer or payment information.
• Attempt unauthorized access.
• Interfere with website security or operation.
• Introduce malware or harmful code.
• Collect other users’ personal information.
• Impersonate another person or organization.
• Place orders without genuine intention to receive or pay for them.
• Abuse discount, refund, review, or Cash on Delivery systems.
• Infringe intellectual-property or privacy rights.

We may restrict access, cancel orders, or report unlawful conduct where appropriate.

30. Third-Party Services and Links

The website may use or link to third-party services, including:

• Stripe.
• Banks and payment providers.
• Courier services.
• Social-media platforms.
• Analytics and marketing tools.
• WordPress and WooCommerce extensions.

Third parties may have their own terms, privacy notices, and service conditions.

Levendar Wellness is not responsible for independent third-party websites or services outside our reasonable control. However, we remain responsible for our own obligations to customers and will assist with legitimate order-related issues.

31. Website Availability

We aim to keep the website available and functional, but uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of:

• Maintenance.
• Hosting issues.
• Software updates.
• Security incidents.
• Payment-provider disruption.
• Network failure.
• Events outside our control.

We may update, suspend, or discontinue part of the website where reasonably necessary.

32. Limitation of Liability

Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded, including any mandatory consumer right or remedy.

To the extent permitted by law, Levendar Wellness will not be liable for indirect or consequential losses that were not reasonably foreseeable at the time of the transaction.

We are not responsible for loss caused primarily by:

• Incorrect customer information.
• Failure to follow product instructions.
• Use of a product after an adverse patch test.
• Use on broken or severely irritated skin.
• Mixing a product with unsuitable substances.
• Improper storage or contamination after delivery.
• Unauthorized use of a customer’s account or payment method.
• Events outside our reasonable control.

This section does not remove our responsibility for a defective, unsafe, damaged, misdescribed, or incorrectly supplied product where a remedy is required.

33. Indemnity

To the extent permitted by law, you agree to be responsible for losses or reasonable costs arising directly from your unlawful use of the website, fraudulent conduct, infringement of another person’s rights, or material breach of these Terms.

This clause does not apply to ordinary consumer use or limit rights that cannot lawfully be excluded.

34. Events Outside Our Control

We are not responsible for delay or failure caused by circumstances beyond our reasonable control, including:

• Natural disasters.
• Severe weather.
• Flooding.
• Fire.
• Epidemics or public-health restrictions.
• Power or internet outages.
• Courier or transport disruption.
• Civil unrest.
• Government restrictions.
• Strikes.
• Payment-network failure.

We will take reasonable steps to reduce the effect of such events and communicate material delays where practicable.

35. Complaints and Dispute Resolution

Please contact Levendar Wellness first if you have a concern relating to:

• A product.
• Payment.
• Delivery.
• A return or refund.
• Website use.
• Customer service.

Include your order number and relevant evidence so that we can review the matter.

We will make reasonable efforts to resolve complaints fairly and promptly.

Nothing in these Terms prevents a customer from seeking assistance from the Consumer Affairs Authority or another competent legal or regulatory body. The Consumer Affairs Authority provides formal channels for consumer complaints in Sri Lanka. (Consumer Affairs Authority)

36. Governing Law

These Terms and Conditions are governed by the laws of Sri Lanka.

Subject to any mandatory consumer right or available regulatory process, disputes that cannot be resolved directly will be subject to the jurisdiction of the competent courts of Sri Lanka.

37. Changes to These Terms

We may update these Terms and Conditions to reflect:

• Changes to our products or services.
• New payment or delivery methods.
• Operational changes.
• Legal or regulatory requirements.
• Security or website improvements.

The updated version will be published on this page with a revised Last updated date.

Changes will apply from the date of publication and will not normally alter a completed order retrospectively unless required by law or agreed with the customer.

38. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

39. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean that we have waived the right to enforce it later.

40. Entire Agreement

These Terms and Conditions, together with the policies linked below, form the agreement governing your use of the website and purchases from Levendar Wellness:

• Privacy Policy
• Shipping & Delivery Policy
• Returns & Refunds Policy
• Payment Methods
• Any product-specific instructions or promotional conditions clearly displayed before purchase

Where a product-specific condition conflicts with a general provision, the more specific condition will apply to that product or offer, subject to applicable law.

41. Contact Us

For questions about these Terms and Conditions, an order, or a product, contact Levendar Wellness through the details provided on our Contact Us page.

For faster order support, include:

• Your full name.
• Order number.
• Phone number used for the order.
• A clear description of the issue.