Payment Methods

Cash on Delivery

Cash on Delivery is available for eligible orders across Sri Lanka.

You can pay the full order amount directly to the delivery representative when your parcel arrives.

The amount payable may include:

• Product total
• Delivery fee
• Any discounts applied to the order

Cash on Delivery orders may be confirmed through WhatsApp or by telephone before dispatch. Please provide an active phone number and respond to the confirmation message or call to avoid delays.

Someone must be available at the delivery address to receive the parcel and complete the payment.

Repeated refusal of confirmed Cash on Delivery orders or unsuccessful delivery attempts may affect the availability of this payment option for future orders.

Direct Bank Transfer

You may pay for your order by transferring the full amount directly to our bank account.

Our bank details and payment instructions will be displayed after you place the order.

When making the transfer, please use your order number or name as the payment reference where possible.

After completing the payment, send a clear copy of the transfer receipt through WhatsApp or email together with:

• Your full name
• Order number
• Phone number used for the order

Bank-transfer orders will remain on hold until the payment has been received and verified.

Orders will not be dispatched based only on a transfer receipt if the payment cannot be confirmed in our bank account.

Any bank charges associated with the transfer are the customer’s responsibility.

Secure Card Payment

You can pay securely online using an eligible credit or debit card through Stripe.

The available card types will be shown during checkout.

Levendar Wellness does not directly collect or store your complete card number, expiry date, or security code. Your card details are securely processed by Stripe.

Your order will be confirmed after the payment has been successfully authorized.

Failed or Declined Card Payments

A card payment may be declined or fail for several reasons, including:

• Incorrect card details
• Insufficient funds
• An expired card
• Online payments being disabled
• International transactions being restricted
• Bank security checks
• Failed identity verification
• A temporary connection or payment-processing issue

Please check the information entered and try again.

You may also need to contact your card issuer to confirm that online or international payments are enabled.

If the payment continues to fail, you can choose Cash on Delivery or Direct Bank Transfer where available.

Payment Deducted but Order Not Confirmed

In rare cases, your bank may show a pending or deducted card transaction even though the order was not successfully confirmed.

Please do not place several duplicate orders immediately.

Contact Levendar Wellness and provide:

• Your name
• Email address
• Phone number
• Approximate payment time
• Amount charged
• A screenshot or reference number, where available

We will review the transaction and assist you.

A pending card authorization may sometimes be automatically released by the bank if the payment was not completed.

Payment Confirmation

After a successful order, you should receive an order confirmation on the website and by email where an email address has been provided.

For Cash on Delivery orders, confirmation may also take place through WhatsApp or phone.

For bank-transfer orders, confirmation will be sent after the payment has been verified.

Please contact us if you do not receive confirmation after completing payment.

Prices and Charges

All prices displayed on the Levendar Wellness website are shown in Sri Lankan Rupees unless stated otherwise.

The final amount payable will be displayed during checkout and may include:

• Product prices
• Delivery charges
• Discounts
• Promotional adjustments
• Any other applicable charges clearly shown before confirmation

Levendar Wellness does not currently charge an additional fee simply for selecting Cash on Delivery, bank transfer, or card payment unless the charge is clearly displayed during checkout.

Your bank or card issuer may apply separate fees, foreign-exchange charges, or international transaction fees. These charges are outside the control of Levendar Wellness.

Discounts and Promotional Codes

Discount codes must be entered during checkout before the order is confirmed.

A promotional code may be subject to:

• An expiry date
• A minimum order value
• Product exclusions
• One use per customer
• Limited availability
• Other stated conditions

Discounts cannot normally be added after an order has been completed.

Refunds

Approved refunds will be handled according to our Returns & Refunds Policy.

Where possible, refunds will be returned using the original payment method.

Card Payments

Approved card-payment refunds will normally be processed back to the card used for the order through Stripe.

The time required for the refunded amount to appear depends on the customer’s bank or card issuer.

Bank Transfers

Approved bank-transfer refunds will be sent to a verified Sri Lankan bank account.

Customers may be asked to provide:

• Account holder’s name
• Bank name
• Branch
• Account number
• Order number

Cash on Delivery

Approved refunds for Cash on Delivery orders will normally be made by bank transfer or another method agreed with the customer.

Payment Security

We take reasonable steps to provide a safe checkout experience.

Online card payments are processed through Stripe. Levendar Wellness does not directly store complete card information.

Customers are responsible for keeping their account, card, banking, and verification information secure.

Fraud Prevention

Orders may be reviewed or temporarily placed on hold when additional verification is required.

We may contact you to confirm:

• The order
• Contact information
• Delivery details
• Payment status
• Unusual transaction activity

Levendar Wellness may cancel or refuse an order where there is reasonable evidence of fraud, unauthorized payment use, false information, or misuse of the checkout system.

Any amount successfully received for a cancelled order will be handled appropriately after review.

Changing the Payment Method

Contact us as soon as possible if you need to change the payment method for an order.

The payment method may be changed only before the order has been paid, processed, or dispatched.

Once an online card payment has been completed, we may be unable to convert the same order into Cash on Delivery or bank transfer. A cancellation and new order may be required.