Shipping & Delivery

Delivery Fee

A standard delivery fee of LKR 300 applies to each order unless a free-delivery offer is clearly stated on the website or during checkout.

The final delivery charge will be shown before you confirm your order.

Estimated Delivery Time

Orders are normally delivered within 1–3 working days after the order has been confirmed.

Delivery times are estimates and may occasionally be affected by:

• Public holidays
• Weekends
• Severe weather
• Courier delays
• Incorrect or incomplete delivery information
• Delivery to remote locations

We will do our best to assist you if an unexpected delay occurs.

Order Confirmation

Orders placed using Cash on Delivery may be confirmed through WhatsApp or by telephone before dispatch.

Delivery Information Required

To help us deliver your order correctly, please provide:

• Your full name
• Complete delivery address
• Main town or nearest city
• Postal code, where available
• Two active contact numbers

Levendar Wellness is not responsible for delays caused by incomplete or incorrect customer information.

Cash on Delivery

Cash on Delivery is available for eligible orders.

Please ensure that someone is available at the delivery address to receive the parcel and pay the full order amount.

The amount payable will include:

• Product total
• Delivery fee
• Any discounts applied to the order

Bank Transfer and Online Payments

Orders paid through bank transfer or OnePay will be processed after the payment has been successfully confirmed.

For bank transfers, please send your payment receipt through the contact method provided during checkout. Orders may remain on hold until the payment is verified.

Changing Your Delivery Details

Contact us as soon as possible if you need to change your delivery address or phone number.

We may not be able to update the information after the parcel has been handed over for delivery.

Missed or Unsuccessful Deliveries

If the courier cannot contact you or no one is available to receive the parcel, the delivery may be delayed or returned to us.

Additional delivery charges may apply if the order needs to be sent again because of:

• An incorrect address
• Unreachable phone numbers
• Repeated missed delivery attempts
• Refusal to accept a confirmed order

Damaged or Incorrect Parcels

Please inspect the parcel when it arrives.

Contact Levendar Wellness as soon as possible if:

• The parcel appears visibly damaged
• You receive the wrong product
• An item is missing
• The product packaging has been opened or damaged

Order Tracking and Delivery Support

For updates about your order, contact us through WhatsApp, phone, or email and provide:

• Your order number
• The name used for the order
• The phone number used during checkout